# Dispute Resolution Policy
We aim to provide a clear and straightforward process for resolving questions or concerns relating to purchases made through the website of La Maison du label « Fabriqué à Paris ».
## 1. Contact Us First
If you have a problem with an order, product, payment, delivery, return, or refund, we encourage you to contact us first.
We will review your request and seek to provide an appropriate response based on the circumstances and applicable law.
## 2. Information to Provide
When contacting us about a dispute or complaint, please provide, where available:
- Your order number;
- Your name;
- The email address used for the order;
- A description of the issue;
- Any relevant information or supporting documents.
Providing complete information can help us review your request more efficiently.
## 3. Amicable Resolution
We encourage customers and La Maison du label to seek an amicable solution before pursuing any other available dispute resolution procedure.
## 4. Consumer Rights
Nothing in this policy limits any legal rights or remedies available to consumers under applicable law.
Consumers retain the rights and protections provided by the laws applicable to their purchase.
## 5. Formal Dispute Resolution
Where applicable, consumers may have access to statutory dispute resolution mechanisms or other competent authorities under the laws applicable to their order.
Any such rights remain unaffected by this policy.
## 6. Applicable Law
Disputes are handled in accordance with the applicable laws and mandatory consumer protection rules.
## 7. Contact
For questions, complaints, or disputes, please contact us through our Contact Us page.
La Maison du label « Fabriqué à Paris »
218 rue Saint-Jacques
75005 Paris, France